Granicus A/NZ celebrates excellence in the public sector with annual Digital Government Awards

Winners recognised for contributions to innovation in digital government, excellence in communications, service delivery and digital transformation

SYDNEY, Australia – 27 November 2024 – Granicus, the leading provider in Australia and New Zealand government technology, has today announced the winners of its 2024 Digital Government Awards. Since 2010, Granicus’ annual awards program has honoured organisations and individuals in the public sector who have embraced innovative solutions to improve citizen experiences.

“Granicus technology proudly underpins some of Australia’s best digital transformation projects across the public sector, empowering governments to foster engagement, increase efficiency, and improve transparency and community trust,” said Gabriele “G” Masili, Chief Customer Officer at Granicus. “The Granicus Digital Government Awards showcase governments’ commitment to digital transformation and service delivery to their constituents.”

The winners of the Granicus 2024 Digital Government Awards for Australia & New Zealand are:

• Changemaker of the Year – City of Gold Coast (QLD) – Recognised for the impact of its ‘What’s on Gold Coast’ project, leading the charge for innovation and achieving critical success toward the Council’s mission.
• Community Engagement Award – The City of Unley (SA) – Celebrated for its use of innovative tools to remove barriers to participation and encourage community engagement.
• Operational Excellence Award – Department of Customer Service NSW (NSW) – Awarded for its organisational efforts to increase efficiency, save costs, retain employees, and support for the NSW Government’s modern workforce.
• Service Delivery Award – Woollahra Municipal Council (NSW) – For its use of human-centric design and community engagement to develop the digital services people want with the exceptional user experience they expect.
• Website of the Year (People’s Choice) – City of Gold Coast (QLD) – Celebrated for its data-driven approach to strengthen the relationship between their organisation and their constituents through a modern, mobile-friendly website with enhancements such as greater accessibility, better website navigation, improved content, or increased self-service to eliminate the need for phone calls or in-office visits.

Almost 60 per cent of local governments in Australia leverage Granicus’ solutions to continuously improve community engagement.

Granicus will be presenting today at the New South Wales Government’s Digital NSW Showcase 2024 to demonstrate solutions to enhance service delivery across State Government. Speak with an expert to explore Granicus’ innovative solutions, purpose-built for government.

About Granicus

Granicus is the global leader in customer engagement and experience technology and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting over 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, engagement and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, Latin America and the Caribbean, and Canada. Engagement Cloud, a dedicated public participation platform manages everything Governments need from consultation with the community to collaboration, increasing overall participation, removing barriers, saving time and resources, gaining actionable insights and enhancing community connection. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Media contact:

Espresso Communications
Olivia Hammond, Senior Consultant
granicus@espressocomms.com.au