Digital Community Engagement for Utilities
Energy, Water, and Gas company decisions hold heavy impact for our communities and these organisations are looking toward stakeholder and customer engagement to get it right. With regulatory requirements governing engagement around pricing structures, terms of service budgeting for infrastructure and maintenance, and efficiency programs — the need for a centralised coordinated engagement platform is great. Utilities across the globe are utilising the flexibility and convenience of EngagementHQ online engagement platform. Providing a dynamic environment to educate and gather stakeholder and customer feedback, engagement leads to decisions supported by customers, stakeholders, and their communities.
Featured Utility Projects
See how EngagementHQ is being used to listen to and inform patients and stakeholders for better decision making across systems.
Sydney Water | Australia
Welcome to Sydney Water Talk, your space to have your say and stay updated on Sydney Water projects and plans.
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Aurora Energy | NZ
Help shape Aurora Energy’s future plans for the electricity network supplying homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes.
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Gas Matters | Australia
We are Australian Gas Infrastructure Group. We own and operate infrastructure that delivers gas to more than two million Australian homes and businesses.
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Statkraft | Energy | UK
This is our dedicated consultation website to engage with those interested in our development projects in the UK.
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Roads and Water Infrastructure | Australia
We manage assets and deliver services to cater for the needs of the community.
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Success Story: SA Power Networks
SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse region. Being a monopoly business, SA Power Networks is required to engage with customers as per the regulators in the sector. Conversations through various channels were already in place. But extending these conversations into a comprehensive engagement program unearthed new value for customers, stakeholders and business alike.
“Looking after around 860,000 customers across the state, we needed a way to touch those people and connect with them, and this provided us with an opportunity to do so.”
– Jessica Vonthehoff, Manager Stakeholder Engagement & Communications, SA Power Networks
Utility Community Engagement Resources
Find a wealth of information, research and best practices to inspire your digital engagement program.
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Practitioners Guide to Community Engagement
Efficiency, Risk, Cost and Trust
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Engagement 101: The Key Questions Answered
What is community engagement, how do you do it, why is it important and what are the benefits?
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