Download: Slide Deck
Join us for a Q&A style webinar where we showcase the City of Unley, winner of the Granicus Digital Government Customer Experience Award.
Mel Hagedorn, Granicus Director of Client Services, is joined by James Roberts (Business Systems & Solutions Manager) and Karen Cini (Digital Communications Officer) from the City of Unley. Together they take us through how their team implemented human-centered design efforts to build a service-led, customer-first website and online services platform.
Hear how the City of Unley’s transformation program replaced complex, paper-based processes with a full range of customer-driven digital services that are available 24/7. The Council-endorsed strategy was based on three guiding principles:
- Streamline service delivery around the community
- Approach all activities from a customer perspective
- Empower the City of Unley’s workforce